Cleanspec
A

How the desk is organised

Three responsibilities, deliberately separated. Any of the six can find the other two.

01

Commercial

Owns the quotation, the Incoterm, the promise date and the paperwork. If a delivery date moves, the commercial desk tells you before you notice.

  • Quotation and sample requests
  • Order confirmation and shipping documents
  • Private label and OEM scope
02

Technical

Reads the specification before the price. Materials, edge finish, solvent compatibility and test method — and when a reference is wrong for the room, says so.

  • Wiper and swab selection
  • Particle, fibre and extractable data
  • Substitution and equivalence reviews
03

Quality & service

Keeps the lot file, the certificate and the reorder point aligned. The person who answers the phone also knows which pallet your last order came from.

  • CoA and lot traceability
  • Incoming inspection support
  • Stock levels and lead-time updates

Next step

Write to a person,
not a mailbox.